Privacy Policy

1. Who We Are

Pearl Plastering Ltd (“we”, “us”, “our”) is a registered company in England and Wales. Our registered address is in Dorset. This privacy policy explains how we collect, use and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For queries about this policy or your personal data, contact us at: info@pearlplastering.co.uk

2. What Data We Collect

We collect personal data when you:

• Submit an enquiry or quote request via our contact form
• Call or email us directly
• Contact us via WhatsApp or other messaging services

The personal data we may collect includes:

• Name
• Phone number
• Email address
• Postcode / property address
• Details of the work you’re enquiring about

We do not collect any special category personal data and we do not use automated decision-making or profiling.

3. How We Use Your Data

We use the personal data you provide solely to:

• Respond to your enquiry
• Prepare and provide a quote for plastering work
• Arrange and carry out the work you’ve contracted us for
• Follow up on quotations you’ve requested

We will not use your data for marketing purposes without your explicit consent, and we will never sell your data to third parties.

4. Legal Basis for Processing

We process personal data on the following legal bases:

• Legitimate interests: responding to enquiries and providing quotes
• Contract performance: carrying out contracted plastering work
• Legal obligation: where we are required to retain records

5. Data Retention

We retain your data for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data for work that did not proceed will be deleted within 12 months. Records relating to completed contracts will be retained for 6 years in line with standard accounting and legal requirements.

6. Data Sharing

We do not share your personal data with third parties, except:

• Netlify Inc, our website hosting provider, who may process form submissions on our behalf. Netlify’s privacy policy is available on their website.
• Where required by law or to comply with a legal obligation

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Object to processing of your data
• Request restriction of processing
• Data portability

To exercise any of these rights, contact us at info@pearlplastering.co.uk. We will respond within one month.

8. Cookies

Our website uses essential cookies only. These are necessary for the website to function and cannot be switched off. We do not use analytics, advertising or tracking cookies.

9. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance of the revised policy.