Terms & Conditions

These terms are in two parts:

• Part A: Website terms of use apply to everyone who uses this website.
• Part B: Customer terms apply when we quote for or carry out plastering, rendering or drylining work for you.

Please read them carefully. If anything in your written quote is more specific than these terms (for example about price, payment stages or start dates), the quote takes priority.

Who we are

Pearl Plastering Ltd (“Pearl Plastering”, “we”, “us”) is a company registered in England and Wales (company number 14798117). Registered office: Newton Magnus & Co, 10 Arrowsmith Court, Station Approach, Broadstone, Dorset BH18 8AT. We are based in Bournemouth / Corfe Mullen, Dorset.

Email: info@pearlplastering.co.uk. Phone: 07432 289572.

Part A: Website terms of use

A1. Using this website

By using this website you agree to these website terms. The site is free to use. We may change, suspend or withdraw it at any time, and we don’t guarantee it will always be available or free from errors.

A2. Information and prices on the site

The information on this website, including our blog and free plastering guide, is general information to help you understand the work. It isn’t a substitute for a survey of your property or professional advice about your specific situation.

Any prices or price ranges on the site are a guide only. Every job is different, so the price you pay is the one in your written quote, which is based on a visit to your property or on the drawings you send us.

A3. Our content and trade marks

The text, photos, logo and design of this website belong to Pearl Plastering Ltd or the people who licensed them to us. You may view and print pages for your own use, but you may not copy, republish or use them commercially without our written permission. Reviews are reproduced from our Checkatrade profile. Checkatrade, WhatsApp, Google and other names mentioned on this site are the trade marks of their owners.

A4. Acceptable use

Please don’t misuse the website. That includes trying to gain unauthorised access to it or the systems it runs on, introducing viruses or harmful code, sending spam or false enquiries through our forms, or using the site for anything unlawful.

A5. Links to other websites

The site links to other websites and services, such as Checkatrade, WhatsApp and Google Maps. We don’t control them and aren’t responsible for their content or how they use your data. Their own terms and privacy policies apply.

A6. Our liability for the website

We take care to keep the website accurate, but we don’t promise that everything on it is complete or up to date. If you are a consumer, we are not liable to you for any business losses (such as loss of profit or business opportunity) arising from your use of the website. If you are a business, we are not liable for any loss arising from your use of, or reliance on, the website’s general content.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited or excluded. Your statutory rights as a consumer are not affected.

A7. Viruses

We don’t guarantee the website is free from viruses or other harmful code. Please use your own up-to-date virus protection.

Part B: Customer terms

These customer terms apply to homeowners and other private individuals (“consumers”) and to builders, developers, landlords and other business customers. Some sections apply only to consumers, and section B14 sets out extra terms for business customers.

B1. Quotes

Quotes are free. We normally quote after visiting your property, or from drawings for builder and multi-plot work. A quote is valid for 30 days from the date we send it, and is based on what we could see and what you told us at the time.

Sometimes problems only show once work starts, such as blown plaster behind a wall, damp, or a weak background. If that happens, we’ll stop, explain what we’ve found and agree any extra cost with you before carrying on.

B2. When the contract starts

A contract is formed when you accept our written quote (in writing, including by email or message) and we confirm we’ll carry out the work. The contract is made up of your quote and these customer terms.

B3. Prices, deposits and payment

• The price is the one in your quote. Your quote will make clear whether VAT is included, where it applies.
• We don’t charge a deposit for domestic work unless we’ve agreed one with you in writing. If we do agree a deposit (for example, to order materials for your job), it will be shown in your quote. If the job doesn’t go ahead, we will only keep the part of it that covers costs we have actually incurred or committed to, and refund the rest.
• Payment terms are set out in your quote. For domestic work, payment in full is normally due on completion. For larger projects, stage payments may be agreed in writing in advance.
• If an invoice isn’t paid on time, we’ll contact you first. We may pause further work until overdue amounts are paid.

B4. Start dates and scheduling

We’ll confirm a start date and programme once you accept the quote. Start dates are our best estimate and can move because of weather (external rendering needs suitable dry, frost-free conditions), preceding trades not being finished, or other things outside our control. We’ll keep you updated if a date needs to change.

B5. Your responsibilities

To help us do the job properly, you agree to:

• give us safe, reasonable access to the property and the work areas at the agreed times, including somewhere to park or unload where possible;
• clear rooms of furniture, belongings and valuables before we start, unless we’ve agreed otherwise;
• make sure any trades that need to go first (for example electricians and plumbers doing first fix) have finished before we plaster;
• provide access to water and electricity where the work needs it, unless the quote says otherwise;
• keep the property adequately heated and ventilated during and after the work, so the plaster or render dries properly;
• tell us anything you know that affects the work, such as damp, structural problems, or asbestos survey results. Artex and other textured coatings applied before 2000 may contain asbestos. If asbestos is suspected, we won’t disturb it until it has been tested, and any removal must be carried out by a licensed contractor;
• get any permissions the work needs, such as planning permission, listed building or conservation area consent, or consent from your landlord or freeholder, unless we’ve agreed in writing to do this.

Anything else the job needs, such as scaffolding or waste removal, will be set out in the quote, including who is arranging it.

B6. Our responsibilities

We will:

• carry out the work with reasonable care and skill, using suitable materials;
• take reasonable care to protect your property and belongings;
• clean up at the end of each working day and on completion;
• tell you promptly about any problems or changes to the agreed work;
• hold public liability insurance while we carry out the work.

B7. Changes and extra work

If you or we want to change the agreed work, we’ll agree the change and any change in price in writing (email or message is fine) before we do it. If you ask for a change on site, we’ll confirm it in writing before we go ahead.

B8. Your legal rights

If you are a consumer, the Consumer Rights Act 2015 says we must carry out our services with reasonable care and skill, and that any materials we supply as part of the work must be of satisfactory quality, fit for purpose and as described. If our work isn’t up to that standard, you can ask us to put it right at no extra cost. If we can’t, or can’t do it within a reasonable time or without significant inconvenience to you, you may be entitled to a price reduction, which can be up to a full refund. For detailed advice, contact Citizens Advice on 0808 223 1133 or visit citizensadvice.org.uk.

B9. Our workmanship guarantee

We guarantee our workmanship for 12 months from the date the work is completed, provided it has been looked after in line with any aftercare advice we give you. The guarantee doesn’t cover problems caused by movement of the building structure, later work by others, or failure of the background the plaster or render was applied to.

This guarantee is in addition to your legal rights in section B8. It does not replace or reduce them.

B10. Your right to cancel (consumers)

If you are a consumer and you agree the contract with us at your home (for example, when we visit to quote), or at a distance (by phone, email, message or online, without meeting face to face at our business premises), you have the right to cancel within 14 days without giving any reason. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• When the 14 days start: the cancellation period ends 14 days after the day the contract is made.
• How to cancel: tell us clearly before the 14 days are up, by email to info@pearlplastering.co.uk or by post to Pearl Plastering Ltd, Newton Magnus & Co, 10 Arrowsmith Court, Station Approach, Broadstone, Dorset BH18 8AT. You can use the model cancellation form below, but you don’t have to. It’s enough to send your message before the period ends.
• Refunds: we’ll refund any money you’ve paid us (including any deposit) within 14 days of you telling us you’re cancelling, using the same payment method unless you agree otherwise.
• If you want work to start within the 14 days: we’ll only start early if you expressly ask us to. If you then cancel, you’ll pay a fair amount for the work done up to the point you tell us, in proportion to the full contract price, and we’ll refund the rest.
• When the right is lost: if you asked us to start within the 14 days and acknowledged that you would lose your right to cancel once the work was complete, you can no longer cancel once we’ve fully completed the work.
• Exceptions: the right to cancel doesn’t apply to goods made to your specification or clearly personalised, or to urgent repairs or maintenance you specifically asked us to visit and carry out.

B11. Cancelling after the 14 days

If you’re a consumer and want to cancel after the cancellation period, please tell us as soon as possible. You’ll need to pay for work already done and for costs we’ve already incurred or committed to for your job (such as materials ordered that we can’t return or use elsewhere). We won’t charge more than our reasonable losses, and we’ll refund anything you’ve paid above that.

B12. If we need to cancel or reschedule

Occasionally we may need to move a start date or pause work because of bad weather, illness, an emergency, or an earlier job overrunning. We’ll tell you as soon as we can and agree a new date with you. If we can’t carry out the work at all, we’ll refund any money you’ve paid for work we haven’t done, including any deposit.

B13. Our liability to consumers

If we break these terms or are negligent, we are responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it was obvious it would happen, or if we both knew it might happen when the contract was made. We are not responsible for loss or damage that is not foreseeable, for business losses, or for existing defects in your property that we didn’t cause (though we’ll tell you about any we find).

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights under the Consumer Rights Act 2015, or for anything else that cannot legally be limited or excluded.

B14. Business customers

If you are a builder, developer, landlord or other business customer, the following also applies:

• Sections B8, B10, B11 and B13 (which are for consumers) don’t apply to you.
• Payment is due in line with the payment terms in the quote. We may claim interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998. Where the Housing Grants, Construction and Regeneration Act 1996 applies to the contract, its payment and adjudication provisions apply as the law requires.
• Our total liability to you under or in connection with the contract is limited to the price of the work in the relevant quote. We are not liable for any indirect or consequential loss, or for loss of profit, revenue, business or opportunity.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited or excluded.

B15. Complaints

If you’re not happy with our work, please tell us as soon as possible by emailing info@pearlplastering.co.uk or calling 07432 289572, so we can come back and look at it. We aim to resolve complaints within 14 days. If we can’t resolve it between us, you can get free, impartial advice from Citizens Advice on 0808 223 1133.

Changes to these terms

We may update these terms from time to time. The version on this page when you accept a quote is the one that applies to that job. The “Last updated” date at the top shows when they last changed.

Governing law

These terms, and any dispute about them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.